Guaranty & Warranty Policy
Effective 27/09/2024
At Meter BD Shop, we are committed to providing high-quality meter products that meet the needs of our customers. This Guarantee and Warranty Policy outlines the terms and conditions related to the guarantee and warranty coverage for products purchased from our online store. Please review the details below to understand how we support and protect your purchases.
1. General Warranty Terms
All products sold by Meter BD Shop come with a standard manufacturer’s warranty unless otherwise specified. The warranty period, terms, and coverage may vary depending on the product and the manufacturer’s policies. By purchasing from Meter BD Shop, you agree to comply with the terms set forth by the manufacturer’s warranty.
For any inquiries regarding the warranty of a specific product, please contact us at:
- Phone: +8801771117273
- Email: info@meterbdshop.com
2. Warranty Coverage
a. Manufacturer Warranty
Most of the meter products available on Meter BD Shop come with a manufacturer’s warranty, which typically covers:
- Manufacturing defects in materials and workmanship.
- Performance issues caused by defects within the product (not due to misuse).
The duration of the manufacturer’s warranty may vary by product. The specific warranty period and terms will be outlined in the product packaging or documentation, or available upon request. If you are unsure about the warranty coverage of a particular product, feel free to contact us.
b. Warranty Period
The warranty period begins from the date of purchase as indicated on your receipt or invoice. The typical warranty periods range from 6 months to 1 year, depending on the manufacturer and product type.
3. Warranty Claims Process
If you experience an issue with a product covered by a warranty, follow these steps to file a claim:
a. Contact Us
Notify us of the issue via phone (+8801771117273) or email (info@meterbdshop.com) with the following details:
- Order number
- Product name and model
- Issue description
- Proof of purchase
- Photos or videos of the defect, if applicable
b. Evaluation
Once your claim is submitted, we will work with the manufacturer or supplier to evaluate the issue. Depending on the manufacturer’s policy, the product may need to be inspected for verification of the defect. In some cases, we may ask you to ship the product back to us or directly to the manufacturer.
c. Resolution
If the product is found to be defective under the terms of the warranty, the following remedies may be available:
- Repair: The product may be repaired at no cost to you.
- Replacement: If the product cannot be repaired, we may provide a replacement unit.
- Refund: In rare cases, if repair or replacement is not possible, a partial or full refund may be offered.
Note: Warranty claims may take 10-15 business days to process, depending on the nature of the claim and the product in question.
4. Warranty Exclusions
The warranty coverage does not apply to the following circumstances:
- Physical damage caused by misuse, improper handling, or accidents.
- Damage due to improper installation or failure to follow the manufacturer’s instructions.
- Unauthorized repairs or modifications to the product.
- Damage from water, fire, or other environmental factors not covered by the warranty.
- Normal wear and tear or deterioration over time (e.g., batteries, cosmetic damages).
- Loss or theft of the product.
Please read the manufacturer’s warranty documentation carefully for specific exclusions.
5. Guarantee Policy
Some products sold by Meter BD Shop may also come with a Satisfaction Guarantee or Money-Back Guarantee. This type of guarantee ensures that if you are not completely satisfied with the product, you can return it within a specified period for a refund or exchange. The terms and conditions for these guarantees are as follows:
- Eligibility: The product must be returned in its original condition, unused, and with all original packaging and accessories.
- Return Period: Typically, guarantees last for 7 to 14 days from the date of purchase.
- Refunds: If you qualify for a refund under the satisfaction guarantee, the amount will be credited back to your original payment method.
To initiate a claim under the guarantee, please contact us at info@meterbdshop.com or +8801771117273.
6. Return Shipping for Warranty and Guarantee Claims
For warranty or guarantee claims, the customer may be responsible for the cost of return shipping unless otherwise specified in the warranty or guarantee terms. If the product is found to be defective and covered by the warranty, we will arrange for the return shipping cost or provide reimbursement where applicable.
7. Extended Warranty Options
In some cases, we may offer the option to purchase an extended warranty on selected products. The extended warranty provides additional coverage beyond the standard manufacturer’s warranty period.
- Extended warranty periods may range from 1 to 2 years.
- For pricing and availability of extended warranties, please contact us at info@meterbdshop.com or +8801771117273.
8. Non-Warranty Repairs
If your product is out of the warranty period or the damage is not covered by the warranty, Meter BD Shop may still assist in getting the product repaired at a cost. Repair fees and service charges will depend on the nature of the damage and the product type. Contact us for more information about non-warranty repairs.
9. Contact Us
If you have any further questions regarding our Guarantee & Warranty Policy or need assistance with a warranty claim, feel free to reach out to our customer service team:
Meter BD Shop
Phone: +8801771117273
Email: info@meterbdshop.com
We are committed to helping you with your product concerns and ensuring that your shopping experience with Meter BD Shop is a positive one.