Refund and Returns Policy
Effective 27/09/2024
At Meter BD Shop, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your product, we are here to help. This Refund and Returns Policy outlines the conditions and processes for returning items and requesting refunds. Please read the policy carefully before making any returns.
1. General Return Policy
You may return items purchased from Meter BD Shop within 7 days of receiving the product. To be eligible for a return, the product must meet the following conditions:
- Unused and in the same condition that you received it.
- In the original packaging, including all tags, accessories, and manuals (if applicable).
- Proof of purchase, such as an invoice or order confirmation, must be provided.
Note: Certain items, such as perishable goods, health products, or personal care items, may not be eligible for return due to hygiene reasons.
2. Return Process
a. Initiating a Return
To initiate a return, please contact us at info@meterbdshop.com or call us at +8801771117273 within 7 days of receiving your order. Provide the following details:
- Your order number.
- The reason for the return.
- Photos of the item (if the product is damaged or defective).
Once we receive your request, our customer service team will review it and provide further instructions for completing the return.
b. Shipping the Returned Product
If your return is approved, you will need to ship the item back to us at the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., receiving a defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of the product.
3. Refund Policy
Once your returned item is received and inspected, we will notify you via email. If the return is approved, we will process your refund. Refunds will be issued to the original payment method within 7–10 business days after receiving the returned item.
a. Partial Refunds
Partial refunds may be granted under certain conditions, such as:
- Items that are not in their original condition or are damaged due to customer handling.
- Returns initiated after the 7-day return window.
b. Non-Refundable Items
Certain types of products are non-refundable, including:
- Gift cards.
- Downloadable software or digital products.
- Health, personal care, and hygiene products once opened.
- Perishable goods.
4. Exchanges
If you received a damaged or defective product, or if you wish to exchange an item for a different size or model, please contact us at info@meterbdshop.com or +8801771117273 within 7 days of receiving the product. We will arrange for an exchange based on product availability. The customer will be responsible for shipping costs unless the exchange is due to a defect or mistake on our part.
5. Cancellation Policy
a. Order Cancellations
You may cancel your order if it has not yet been processed for shipping. To cancel your order, contact us immediately at info@meterbdshop.com or +8801771117273. If your order has already been shipped, cancellations are no longer possible, and you will need to follow the return process.
b. Refused Delivery
If you refuse to accept delivery of an order, you will be responsible for return shipping costs. Refunds for refused deliveries will be processed once the item is returned to us, minus the shipping fees.
6. Late or Missing Refunds
If you haven’t received your refund after the processing period, please follow these steps:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as processing times can vary between financial institutions.
- If you have done the above and still have not received your refund, contact us at info@meterbdshop.com or call +8801771117273, and we will assist you.
7. Defective or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact us immediately within 48 hours of delivery. Provide details of the issue, along with photos, and we will arrange a replacement or refund at no additional cost.
8. Shipping Costs for Returns
- Customer-Initiated Returns: The customer is responsible for shipping costs unless the return is due to a fault on our part (such as a defective or incorrect item).
- Meter BD Shop Errors: If the return is due to an error on our part (e.g., incorrect or damaged product), we will cover the return shipping costs.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Meter BD Shop
Phone: +8801771117273
Email: info@meterbdshop.com
We are here to assist you and ensure your shopping experience is smooth and satisfactory.